Terms and Conditions

A. SMS Messaging Policy

Eminence Home Care (also referred to as “We” or “Us” or “Our”) is dedicated to protecting your privacy and ensuring that all communications sent via SMS comply with applicable laws and regulations regarding user consent. This SMS Policy outlines how individuals (also referred to as “You” or “Your”) can opt-in to Eminence Home Care’s SMS communications.

You can learn more about the home health care services (“Services”) We provide Our customers on our website at eminencehcs.com. We encourage You to review Our Privacy Policy www.eminencehcs.com/terms-and-conditions and Terms and Conditions www.eminencehcs.com/privacy-policy at the links provided.

1. Informational or Transactional SMS Messages Opt-in Procedure

Eminence Home Care may, with Your express consent, communicate with You via SMS messages at the phone number You provide to Us for informational purposes. Your consent is not a condition of purchasing or receiving Our Services.

By selecting the opt-in button on Our web form for receipt of SMS messages, You provide Your express consent to receive informational or transactional SMS messages from Eminence Home Care and will receive a confirmation SMS message asking You to confirm Your consent by replying “YES.” Upon replying “YES” to Our confirmation SMS message, You will receive a SMS message from Us confirming Our receipt of Your consent. If You opt-in to receiving informational or transactional SMS messages from Eminence Home Care, We may send You SMS messages to:

Schedule a telephone or video conference with You.
Remind You about upcoming appointments.
Update You about appointment cancellations or rescheduling.

Depending on Your phone plan, Your carrier may charge fees for receiving SMS messages from Eminence Home Care, and You are solely responsible for such fees.

If You have any questions about Eminence Home Care’s SMS Messaging Policy, please reply “HELP” to any of Our SMS messages or contact Eminence Home Care by filling out the form on Our website accessible at: https://www.eminencehcs.com/contact.

2. Marketing SMS Messages Opt-in Procedure

Eminence Home Care may send You marketing SMS messages only with Your express written consent to receive such messages from Us. Your consent is not a condition of purchasing or receiving Our Services.

By selecting the opt-in button on Our web form for receipt of SMS messages, You provide Your express written consent to receive marketing SMS messages from Eminence Home Care and will receive a confirmation SMS message asking You to confirm Your consent by replying “YES.” Upon replying “YES” to Our confirmation SMS message, You will receive a SMS message from Us confirming Our receipt of Your consent. If You opt in to receiving marketing SMS messages from Eminence Home Care, You will receive marketing messages for that specific promotion and may also receive future SMS communications from Us about additional marketing promotions. The SMS messages We send You may include:

Promotions and marketing information about Our Services.
Announcements about Eminence Home Care or Our Services.

Depending on your phone plan, Your carrier may charge fees for receiving SMS messages from Eminence Home Care, and You are solely responsible for such fees.

If You have any questions about Eminence Home Care’s SMS Messaging Policy, please reply “HELP” to any of Our SMS Messages or contact Eminence Home Care by filling out the form on Our website accessible at: https://www.eminencehcs.com/contact.

3. Opt-Out Procedure

Eminence Home Care is committed to protecting your privacy and ensuring that all communications sent via SMS comply with applicable laws and regulations concerning user consent. This SMS Policy provides clear guidelines on how You can opt-out of our SMS communications and how we manage our subscriber lists.

At any time, You may withdraw your consent to receiving informational and/or marketing SMS messages from Eminence Home Care by opting out of such communications. You may opt-out of receiving informational SMS messages by replying “STOP” to any SMS messages You receive from Eminence Home Care or by contacting Eminence Home Care at [1-800-203-6595].

Once an opt-out request is received, You will be immediately removed from future communications and will receive a final SMS message confirming that You will no longer receive SMS communications from Eminence Home Care.